Unused and unopened products may be returned within fifteen days for a full refund minus the cost of shipping. A restocking fee of 20% will also be applied.
We will pay the shipping cost and waive the restocking fee if the return is as a result of our error.
Returns on electronic items (such as electric books) are only offered within seven days of their purchase and if the product was not downloaded.
When you place an order, we will provide a real-time quotation on the shipping based on the items in your cart to the address you have provided.
If you have chosen a shipping service that does not provide any form of tracking service (Canada Post International/US Small Parcel or Free shipping), we will not honor any claims of missing orders and the responsibility lies with the purchaser.
We can ship to virtually any address in the world. On all international orders, it is the purchaser's responsibility to ensure that all products purchased are not subject to import restrictions. If your package is refused, seized or destroyed due to importation rules of the destination country, we will not be able to refund the order or shipping charges. Additionally, the purchaser is responsible for duties, taxes, brokerage/bonding fees and tariffs incurred.
Where free shipping is offered and selected, we reserve the right to utilize the delivery company of our choice.